• Magazines would be delivered directly by the publisher to the customer.
• Subscriptions will begin as per the policy of each magazine publisher. Generally, subscription starts within 4-6 weeks from the orders. Gifts would be delivered in 3-4 weeks after the subscription starts
• Timely commencement of subscriptions, continuity and timely delivery of the copies is the sole responsibility of the respective publishers. Mines and Industries would not be liable for it.
• Mines and Industries would help the customer with redressal of the complaints in case of non-delivery or any issue related to subscription. However, Mines and Industries would not be liable to make any refunds to the customer.
• After subscription number is received, customer should address all the complaints, demands, refunds, claims, etc. directly to the publisher and Mines and Industries would not be responsible for the same.
• If a magazines subscription starts and some issues do not reach the customers, customer should escalate the matter to the respective publisher within 40 days.
Attn : Head of Legal and Compliance
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Purchases from our Spoonful shop are final sale. However, if there are obvious signs of damage made to your item prior to shipment, we may be able to provide a partial refund with proof of damage.
Please send inquiries regarding returns/exchanges to us at
Under these circumstances, our Returns/Exchanges Policy lasts 30 days. If it has been 30 days since your date of purchase, we cannot offer a refund or exchange.
To be eligible for a return, an item must be unused, in the same condition received and contained in its original packaging. To complete your return, please provide a receipt or proof of purchase.
Upon receiving your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and credit will be applied to your credit card or original method of payment, which typically takes about one week to appear on your bank statement.
Please allow 5-10 days for a completed refund to be posted. If no refund has appeared on your statement past this time period, please contact us at
Items are only eligible for replacement if damaged due to a printing error, or if defective prior to shipment.
If an exchange is needed for the same item, send us an email at
If your item is damaged due to shipping, a partial refund may be issued upon request and proof of damage. Please also email these requests to
Only regularly-priced items may be refunded. Sale items are ineligible for refunds.
"Mines & Industries Magazine est une publication bimestrielle spécialisée qui fournit des informations pratiques et stratégiques dans le domaine des industries en général et dans le secteur minier de la République Démocratiqdu Congo et de la province du Cooperbelt en Zambie. Il est autorisé de paraitre sous le n° 007/DICOM/IM/SKT/2016. Enregistré à l’ISSN 2520-9752"